At Eco Green Plates, we understand that sometimes plans change. Our cancellation policy is designed to be flexible and transparent, ensuring that you have a hassle-free experience from order to delivery.

General Guidelines:

• Order Cancellation Before Shipment:
  Customers may cancel their order before it has been shipped. To request a cancellation, please contact our customer service team as soon as possible at info@ecogreenplates.com.

• Order Already Shipped:
  If your order has already been shipped, it cannot be cancelled. However, you may still be eligible for a return as per our Return Policy, depending on the product-specific return conditions.

• Custom or Made-to-Order Products:
  Cancellations are not permitted for custom-made or made-to-order items once the order is confirmed. These products will be clearly marked as non-cancellable on the product page.

• Refund for Cancelled Orders:
  If your cancellation request is approved before shipping, a full refund will be issued to your original method of payment within 7–10 business days.

• Partial Order Cancellations:
  In case you wish to cancel a part of your order, please contact our support team. Partial cancellations are subject to eligibility based on the product type and shipping status.

Delivery
⦁    Delivery Timeframes:
⦁    For individual customers, Ecogreenplates.com aims to deliver products within 1 to 2 business days from the date of order placement. This applies to standard delivery and is subject to product availability and courier schedules.
⦁    Dealers will experience varying delivery times and costs based on their location, and these details will be communicated during the checkout process.
⦁    Order Value Requirement:
⦁    To qualify for the 1 to 2 business days standard delivery for individual customers, the order value must be equal to or exceed 5,000 INR.
⦁    Delivery by State Representative (Individual Customers):
⦁    Individual customers with orders exceeding 5,000 INR will have their products delivered directly to their doorstep by the state representative within 1 to 2 business days.
⦁    Delivery for Dealers:
⦁    Dealers will experience different delivery timeframes and costs based on their location. The specific details will be provided during the checkout process, taking into account the dealer's delivery address.
⦁    Shipping Costs:
⦁    Standard delivery costs for individual customers will be estimated by the state representative during the checkout process. The costs are subject to the total value of the order.
⦁    Dealers will have varying shipping costs depending on their location, and these costs will be communicated during the checkout process.
⦁    Tracking and Confirmation:
⦁    Individual customers will receive tracking information for their orders and confirmation of delivery by the state representative.
⦁    Dealers will receive tracking details directly from the courier service along with confirmation of delivery.
⦁    Delivery Restrictions:
⦁    Eco Green Plates reserves the right to refuse delivery to specific locations based on courier service policies and legal restrictions.
⦁    Updates and Communication:
⦁    Customers and dealers will receive email notifications and updates regarding their order, shipping status, and any relevant information.
⦁    Contact Information:
⦁    For any shipping-related inquiries or concerns, customers and dealers can contact our customer service team at info@ecogreenplates.com 
By placing an order on Eco Green Plates, customers and dealers acknowledge and agree to the terms outlined in this updated Shipping Policy. Eco Green Plates reserves the right to update or modify this policy at any time without prior notice.